What You'll Learn

By the end of the programme, a trainee will be able to:
 Demonstrate an understanding of the complexities of managing food and beverage
outlets.
 Understand the importance of the front office in the hotel industry.
 Demonstrate an understanding of the procedures and processes involved in dealing
with advance bookings
 Outline the elements of the housekeeping function in hotels and accommodation
 Establishments
 Differentiate between the roles and duties of the range of personnel that participate
in the service of food and beverages.
 Identify the characteristics of different types of menu.
 Outline suitable control procedures for food, beverages, linen and customer bills
 Exhibit knowledge concerning the various types of hospitality facilities, as well as the
managerial segments of each type of facility. Demonstrate an understanding of the principles of law as it relates to the hospitality
industry.
 Apply marketing principles including segmentation, research and targeting marketing
mix.
 Evaluate the methods, techniques and measures to engage effectively with
customers and to assess customer satisfaction with an organisation and its products
 Identify the key stages that need to be considered in developing a concept for
hospitality premises.
 Understand management of resources within the organisation to provide services to
the hospitality sector.